Privacy Policy
Last Updated: 10/13/2024
1. Introduction
Shadow Element (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and use our training platform hosted on Thinkific (“the Platform”). Please read this policy carefully to understand how we handle your personal data.
2. Information We Collect
When you use the Platform, we may collect the following types of information:
Personal Information: Includes the information you provide us including name, email address, phone number, billing address, payment details, and any other information you provide when creating an account or enrolling in courses.
Course Information: Data related to your course activity, including progress, completion, and assessments.
Technical Information: Automatically collected data such as your IP address, browser type, operating system, device information, and usage patterns on the Platform.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on the Platform, including remembering your preferences and gathering usage data. You can control cookie settings in your browser.
3. How We Use Your Information
We may use the information we collect for various purposes, including:
- To provide, maintain, and improve the Platform and its Services.
- To process payments and manage enrollments.
- To communicate with you, including sending course updates, notifications, and marketing messages (if you’ve opted in).
- To monitor and analyze usage trends and behaviors to improve the functionality and performance of the Platform.
- To comply with legal obligations and enforce our Terms of Service.
4. How We Share Your Information
We do not sell or rent your personal information. However, we may share your information in the following circumstances:
Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processors, course hosting platforms (Thinkific), and email service providers.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. If you request the deletion of your account or personal information, we will delete your data as required by law and according to our internal data retention policies.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Access: You may request access to the personal information we hold about you.
Correction: You may request that we correct any inaccurate or incomplete information.
Deletion: You may request the deletion of your personal information under certain circumstances.
Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
Opt-Out: You may opt-out of receiving marketing emails or communications by following the instructions in those messages or contacting us directly.
8. Third-Party Links
The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information.
10. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Changes will be effective upon posting, and your continued use of the Platform after any changes signifies your acceptance of the updated policy. Please review this policy periodically for any updates.
11. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Shadow Element
[email protected]